Partner privacy policy
Last updated: 12 October 2026
1. Who we are
ItluMee Technologies LLP, Kurnool, Andhra Pradesh, India, runs the ItluMee Partner app and is responsible for your personal data under the Digital Personal Data Protection Act, 2023. This policy is for pros; our customer Privacy policy explains how we handle customers' data.
2. What we collect
• Profile: your name, photo, mobile number, languages, working days and hours, experience, services, prices, work photos, stories and description; for businesses, the business name. • Verification: the details DigiLocker shares with your consent to verify your Aadhaar, your photo ID, your live selfie and, for businesses, a business document. • Location: your city and, when you allow it, your device location, to show you to nearby customers. • Leads and jobs: enquiries you receive, your replies, calls, chats, voice notes, visits, completed jobs, ratings and reviews. • Billing: your bills, payments (handled by Cashfree; we don't store card or bank details), disputes and waivers. • Device and usage: device model, app version, notification tokens and how you use the app.
3. How we use it
To verify you and review your profile; show your profile to customers; send you leads and reminders; work out and send your monthly bill; provide support and handle disputes; keep the platform safe and fair (including pausing profiles for unpaid bills or ignored support requests); meet legal duties; and improve ItluMee. We don't sell your personal data.
4. What customers see
Customers see your name or business name, photo, services, prices, work photos, stories, description, languages, hours, experience, online status, ratings and reviews. Your verification documents and selfie are never shown to customers.
5. Who we share it with
Customers who contact you (as above); service providers who work for us under contract, for hosting (Amazon Web Services, India region), chat and notifications (Google Firebase), messaging, AI features, payments and identity checks (Cashfree, including DigiLocker); and authorities when the law requires it.
6. How long we keep it
We keep your data while your account is active. After you close your account we delete or anonymise it within 30 days, except billing and verification records we must keep by law or to resolve disputes.
7. Your rights
You can update most profile details in the app. You can also ask to access, correct or delete your data, withdraw consent, nominate someone to act for you and raise a grievance, using the contact details below. Deleting your account requires any outstanding bill to be paid first.
Contact us
Questions about this page? Email support@itlumee.in.
Grievance Officer
For complaints about ItluMee, content on it or your personal data, contact our Grievance Officer at support@itlumee.in or +91 9059587788 (Monday to Saturday, 10 am to 6 pm IST). We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
ItluMee Technologies LLP, Kurnool, Andhra Pradesh, India