Terms of use
Last updated: 12 October 2026
1. About these terms
These terms apply when you use the ItluMee app or website at itlumee.in (together, "ItluMee"). ItluMee is run by ItluMee Technologies LLP, Kurnool, Andhra Pradesh, India ("we", "us"). By using ItluMee you agree to these terms. If you don't agree, please don't use ItluMee. Service providers who join through the ItluMee Partner app ("pros") also agree to our Partner terms.
2. What ItluMee does
ItluMee helps you find local pros, such as plumbers, electricians and AC technicians, as well as local jobs, music and community alerts. When you describe a problem, by typing or speaking, ItluMee suggests the right service and shows pros near you. When you contact a pro, we create an enquiry (a "lead") and you can chat or call them. ItluMee is an intermediary. We don't provide the services ourselves, pros are not our employees, and we are not a party to any agreement you make with a pro.
3. Your account
You sign in with your mobile number and a one-time code. Please give accurate details and keep your phone secure: you are responsible for activity on your account. You must be at least 18 years old to use ItluMee. Some features, such as posting a community alert, may ask you to verify your identity first.
4. Enquiries and fair use
ItluMee is free for customers. To keep it fair for pros, we may limit how many open enquiries you can have for the same service at one time, and we may ask whether a pro answered your call so they are only charged for enquiries they actually took. Please only contact pros about real work and give honest answers to these questions.
5. Prices, payment and the work
You agree the price, the visit time and the scope of work directly with the pro, and you pay the pro directly. ItluMee doesn't charge customers and doesn't collect payment for a pro's work. Profiles, photos, ratings and "online" status come from pros and other users. We review new pros and their documents, but we can't guarantee any pro's availability, prices or the quality of their work. Please check that a pro is right for your job before work starts.
6. After the job
When a pro marks a job done, the app may ask you to confirm it and rate the work. Ratings and reviews must be honest and about your own experience. If a problem comes back soon after a confirmed job, you can ask the pro to revisit from the job in the app. We will remind the pro and follow up if they don't respond, but the work itself remains between you and the pro.
7. Jobs, Tunes and community alerts
Job listings are posted by employers, who are responsible for them. Tunes content is for personal listening in ItluMee only. Community alerts must be true, posted in good faith and not misleading; in an emergency, always call 112 first.
8. What you must not do
Don't use ItluMee to harass, abuse or threaten anyone; post false, misleading, offensive or illegal content; impersonate anyone; spam pros; scrape or copy the platform; or try to break or get around its security. We may remove content and suspend or close accounts that break these terms.
9. Content you share
You keep ownership of the messages, photos, voice notes and reviews you share. You allow us to store and process them to run ItluMee, and to show your reviews on the pro's profile.
10. Liability
ItluMee is provided "as is". To the extent the law allows, we are not liable for any loss arising from work done by a pro, from dealings between you and a pro or employer, or from any indirect or consequential loss. Nothing in these terms limits rights you have under Indian consumer law.
11. Changes and contact
We may update these terms as ItluMee grows. We will show the date of the latest version on this page and tell you in the app about important changes. These terms are governed by the laws of India, and the courts at Kurnool, Andhra Pradesh, have jurisdiction. For questions or complaints, see "Contact us" below.
Contact us
Questions about this page? Email support@itlumee.in.
Grievance Officer
For complaints about ItluMee, content on it or your personal data, contact our Grievance Officer at support@itlumee.in or +91 9059587788 (Monday to Saturday, 10 am to 6 pm IST). We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
ItluMee Technologies LLP, Kurnool, Andhra Pradesh, India