Refund and cancellation policy

Last updated: 12 October 2026

1. Customers

ItluMee is free for customers and we don't take payment for a pro's work, so there is nothing to refund from ItluMee. Payments for work are made directly to the pro; any refund or cancellation of that work is agreed between you and the pro. You can cancel an enquiry or a booked visit at any time in the chat.

2. Pros: lead bills

Pros pay monthly bills for leads they responded to (see the Partner terms). Billed leads are not refundable once the bill is paid, because the customer's enquiry has already been delivered and answered. If you think a lead on a bill is wrong, call partner support on +91 83338 57875, ideally before paying. If we agree, we remove it from an unpaid bill, or credit or refund it if the bill was already paid.

3. Payments made by mistake

If you paid the same bill twice, or were charged an amount different from your bill, contact us within 30 days of the payment. Approved refunds are sent to the original payment method through Cashfree within 7 working days of approval; your bank may take a few more days to show it.

4. Cancellation

Pros can stop receiving leads at any time by going offline, and can close their account after paying any outstanding bill. Leads received before closing remain billable as described in the Partner terms.

Contact us

Questions about this page? Email support@itlumee.in.

Grievance Officer

For complaints about ItluMee, content on it or your personal data, contact our Grievance Officer at support@itlumee.in or +91 9059587788 (Monday to Saturday, 10 am to 6 pm IST). We acknowledge complaints within 24 hours and aim to resolve them within 15 days.

ItluMee Technologies LLP, Kurnool, Andhra Pradesh, India