Privacy policy
Last updated: 12 October 2026
1. Who we are
ItluMee Technologies LLP, Kurnool, Andhra Pradesh, India, runs the ItluMee app and itlumee.in and is responsible for your personal data under India's Digital Personal Data Protection Act, 2023. This policy is for customers; pros should also read the Partner privacy policy.
2. What we collect
• Account: your mobile number, name, profile photo and the language you speak. • Location: your city, and your device location when you allow it, to show pros and jobs near you. Saved addresses, if you add them. • Requests: what you describe when looking for help, including voice recordings, and the services and pros we suggest. • Chats and calls: messages, photos and voice notes you exchange with pros, and whether a call to a pro was answered. • Jobs and reviews: visits you book, jobs you confirm, amounts you enter and the ratings and reviews you give. • Identity checks: for features that need them (such as posting community alerts), the details DigiLocker shares with your consent. • Device and usage: device model, app version, notification tokens, and how you use the app and website, including cookies and Google Analytics on the website.
3. How we use it
To sign you in; understand your request (voice notes are converted to text); match you with relevant pros, jobs and content; let you chat with pros; send notifications and reminders about your enquiries and jobs; keep billing fair for pros; prevent fraud and abuse; provide support; meet legal duties; and improve ItluMee. We don't sell your personal data.
4. Who we share it with
• The pro you contact: your name, your request, the language you speak, your messages and what you share in the chat. Your phone number is shared only when you call the pro. • Service providers who work for us under contract: cloud hosting (Amazon Web Services, India region), chat storage and notifications (Google Firebase), SMS and WhatsApp messaging for sign-in codes and reminders, AI services that interpret requests and transcribe voice, payments and identity checks (Cashfree, including DigiLocker), and analytics (Google Analytics). • Authorities, when the law requires it, or to protect someone's safety.
5. How long we keep it
We keep your data while your account is active and for as long as needed for the purposes above. When you delete your account we delete or anonymise your personal data within 30 days, except records we must keep by law, for example for tax or fraud prevention.
6. Your rights
You can ask to access, correct or delete your personal data, withdraw consent you have given, nominate someone to act for you, and raise a grievance. Use "Delete your data" at itlumee.in/deletedata, or contact us using the details below. You can also turn off location and notifications in your phone's settings.
7. Security
Data is encrypted in transit, access is limited to people who need it, and identity documents are stored privately. No system is perfectly secure, so please keep your phone and sign-in codes safe and never share a code with anyone, including people claiming to be from ItluMee.
8. Children
ItluMee is for people aged 18 and over. We don't knowingly collect data from children; if you think a child has used ItluMee, please contact us and we will delete their data.
9. Changes
We will update this policy as ItluMee changes, show the latest date on this page and tell you in the app about important changes.
Contact us
Questions about this page? Email support@itlumee.in.
Grievance Officer
For complaints about ItluMee, content on it or your personal data, contact our Grievance Officer at support@itlumee.in or +91 9059587788 (Monday to Saturday, 10 am to 6 pm IST). We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
ItluMee Technologies LLP, Kurnool, Andhra Pradesh, India