Partner terms
Last updated: 12 October 2026
1. About these terms
These terms apply to service providers ("you", "pros") who use the ItluMee Partner app to receive enquiries from customers. ItluMee is run by ItluMee Technologies LLP, Kurnool, Andhra Pradesh, India. Our general Terms of use also apply. You are an independent professional or business, not our employee or agent.
2. Joining and verification
To join, you give accurate details about yourself and your work and complete our checks: Aadhaar verification through DigiLocker, a photo ID, a live selfie and, for businesses, a business document. Our team reviews your profile before it is shown to customers. We may refuse or remove a profile at our discretion. You must hold any licence your work legally requires and keep your details up to date.
3. Your profile
Photos, prices, descriptions and experience on your profile must be genuine and your own. Prices you list are a guide; you agree the final price with each customer. Customers see your profile, photos, ratings and reviews.
4. Leads and responding
When a customer contacts you, we create a lead. Reply by chat or call, or go offline in the app when you can't take work. Customers may have a limited number of open enquiries per service, so a quick reply helps you win the job. A lead counts as "responded" when you reply in the chat or the customer's call to you connects. If the customer tells the app you didn't pick up, that lead is not treated as responded.
5. Pay-per-lead billing
There is no subscription. You pay a fee only for leads you responded to; leads you didn't answer, declined or that expired are free. The current fee is shown in the app before it applies, and a lead where the customer leaves a review costs less. Fees for each calendar month (IST) are added up into one bill at the start of the next month. The bill lists every billed lead. Pay it in the app through our payment partner Cashfree by the due date shown. We may change fees with at least 15 days' notice in the app. New fees apply only to leads after the change.
6. Unpaid bills
We send reminders by notification and WhatsApp. If a bill is still unpaid after the due date shown on it, your profile is hidden from search until it is paid. Your existing chats and jobs are not affected.
7. Wrong leads and waivers
If you think a lead on your bill is wrong (for example a test, spam or a duplicate), call partner support on +91 83338 57875 before you pay. If we agree, we remove it from the bill. We may also waive leads or bills at our discretion, such as during a launch period.
8. Doing the work
You agree the price, timing and scope directly with the customer, and the customer pays you directly; ItluMee takes no commission. Do the work safely and professionally, keep your appointments, and tell the customer early if plans change. When a customer asks you to revisit a confirmed job, respond within 48 hours. Repeatedly ignoring these requests may pause your profile until our team reviews it.
9. Conduct
Don't mislead customers, ask for payment for leads, share customers' details, ask customers to leave dishonest reviews, or behave in an abusive or unsafe way. Keep customers' information private and use it only for their job.
10. Pausing and closing your account
You can close your account at any time after paying any outstanding bill. We may pause or close your account for breaking these terms, fraud, unpaid bills or customer safety concerns, and we will tell you why unless the law prevents it.
11. Liability and law
ItluMee does not guarantee a number of leads or earnings. You are responsible for your work and for any loss it causes. To the extent the law allows, our liability to you is limited to the fees you paid us in the three months before a claim. These terms are governed by the laws of India, and the courts at Kurnool, Andhra Pradesh, have jurisdiction.
Contact us
Questions about this page? Email support@itlumee.in.
Grievance Officer
For complaints about ItluMee, content on it or your personal data, contact our Grievance Officer at support@itlumee.in or +91 9059587788 (Monday to Saturday, 10 am to 6 pm IST). We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
ItluMee Technologies LLP, Kurnool, Andhra Pradesh, India